info@one2ski.net
Tel:+33
632 598 623
One 2 ski and bike ltd reg no 05155091 is Registered in England and Wales, at Bryn Ewin Cottage, Moelfre, Abergele, Conwy, N.Wales, LL22 9RE.These terms and conditions along with the confirmation letter of your booking comprise your agreement with One 2 ski & bike Limited company 05155091. No contract exists between One 2 ski & bike and you the customer until deposits are received and successfully processed and a booking confirmation has been sent.
General conditions
All holidays sold by One 2 ski & bike Ltd are on a half board basis unless otherwise stated on your confirmation letter. All holidays include breakfast, afternoon tea, evening meal, accommodation transfer to and from Geneva airport. The cost of the holiday does not include lift passes, ski hire, ski lessons, insurance, lunch. Your rooms will be available at the latest by 2pm on your arrival date and must be vacated by 10am on your departure date, we will however make facilities available for storage of baggage or showering if you need them prior to getting room.
Deposits and Confirmation
Having made a provisional booking via e-mail or telephone we will hold the accommodation for 7 days, within which time we must receive a signed booking form with a deposit of 150 euro for each member of the party. The deposit is non refundable, unless we are unable to confirm the booking. If the holiday is booked less then 10 weeks from the arrival date, then the full cost of the holiday is required when booking. For bookings which include a group discount payment must be made using only one cheque/transfer. On receipt of the booking form and successful processing of the deposit we will send you a confirmation letter listing all the holiday arrangements, the remaining balance of the holiday and the date it is due. Please read this confirmation letter carefully as it is your responsibility to inform us within 10 days if there are any discrepancies or mistakes on this
Price of holiday
At time of printing our prices were true and correct, however we reserve the right to increase or decrease our prices at any time. We do however guarantee that once we have confirmed your booking the price is fixed unless you wish to amend the booking,
Amendments to your holiday.
If you wish to change your booking we will do our best to accommodate you, but we cannot guarantee we will be able to do so. If you or a member of your party, are unable to come on holiday then it may be possible for you to transfer the booking to another person as long as you give us advance notice and that the booking remains exactly the same
Payment
An invoice showing your remaining balance on your holiday will be sent to you 10 weeks before your arrival date and must be paid not less than 8 weeks before your arrival date. If the balance remains unpaid within this time, we reserve the right to cancel your booking and levy the cancellation charges as written below.
Cancellation by you the customer
If you decide to cancel your holiday, you must let us know immediately in writing. The date of cancellation will be the date in which we receive the cancellation letter.If you cancel more than 10 weeks before the start of your holiday you will lose your deposit. If you cancel between 4 and 10 weeks before your arrival date then the cancellation charge will be 50% of the total holiday cost. If you cancel between 2 and 4 weeks of the start of your holiday then the cancellation charge will be 80% of the total cost; and if you cancel within 2 weeks then the cancellation charge will be the full cost of your holiday.
Cancellation or amendments by One 2 ski & bike Ltd.
We reserve the right to cancel a holiday after a confirmation note has been sent, and refund all monies.
If we have to change your holiday as booked we will let you know as soon as possible. We will make every effort to provide you with a similar holiday, however if this change does not suit you, we will refund all amounts you have paid to us..
Compensation payments or refunds will not be made where a cancellation is caused by situations under the heading Force Majeure, such as warfare, riots, civil unrest, terrorist activity, industrial dispute, natural disasters, lack of snow, fire, closure of roads, including access roads to Morzine, due to adverse weather conditions or similar events outside our control
Complaints
In the event that you have a complaint then this should be reported to One 2 ski & bike immediately where we will endeavor to resolve the problem immediately.
Insurance
It is a condition of booking that you have adequate travel insurance which provides at least the same cover as our recommended policy to cover skiing or snowboarding as appropriate. We recommend Ski Insurance.Co.Uk they have 3 types of policy available standard, super and super plus which range in price from £20.44 - £24.94 for a 6-10 day break. To take a look at the insurance policy or to buy on line, click on the link and follow the simple instuctions:Ski Insurance If you do not already have cover then we recommend you purchase your insurance at the time of booking.
Your behavior
Whilst on holiday with us, you promise to behave in a manner that does not threaten the condition of the chalet or disturb the enjoyment of the other guests. We reserve the right to recover from our customers the cost of breakages, damage to accommodation etc caused with or without intent by that customer. If your behavior or that of any member of your party seriously impairs the enjoyment of the other guests, or behave in a manner that damages the reputation of One 2 ski & bike then, we reserve the right to refuse to further accommodate the guilty party and contractual obligations to that individual(s) will cease.
Liability:
One 2 ski & bike Ltd. Does not accept liability for:
-financial loss or damage to property suffered by you other than due to the negligence of our company.
any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, machinery or appliance in the Property or garden.
-loss, damage, or injury which is the result of adverse weather conditions, riot, war,strikes or other matters beyond the control of One 2 ski & bike Ltd.
-any loss, damage, or inconvenience caused to or suffered by the Client if the chalet is destroyed or substantially damaged before the start of the holiday and in such an event, One 2 Ski and Bike Ltd shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the holiday.
One 2 ski & bike's liability to the client shall under no circumstances exceed the amount paid by the client for the holiday
Guiding
If accompanied skiing or guiding is provided, this is as a free service to our clients and all clients ski at their own risk. One 2 Ski and Bike reserves the right to restrict the size of any ski-guiding group. Should this service not be available at any time we cannot be held responsible. One 2 Ski and Bike cannot be held responsible for any accidents or injury however caused.Please note: the term 'arrival date' in these the terms and conditions of One 2 ski & bike Ltd refers to the date in which your holiday with us commences.
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